1. Overview
At CDcare, your satisfaction is our priority. We accept returns or replacements for eligible items that are damaged, defective, or incorrect upon delivery.
2. Return Eligibility
A product may be eligible for return or replacement if:
- It was delivered damaged or not functioning properly.
- It is not the product you ordered.
- The issue is reported within 3 days of delivery through our Live Chat or email [email protected].
After this period, return requests may not be accepted.
3. Items Not Eligible for Return
- Products that have been used, altered, or damaged after delivery.
- Items without original packaging, accessories, or serial numbers.
- Consumables, hygiene products, or software once activated.
- Physical damage or breakage reported after successful delivery confirmation.
4. Return Process
- Contact us via Live Chat or email within 3 days of receiving the product.
- Provide your order ID, photos/video evidence of the issue, and a short description.
- Our support team will verify and arrange for pickup or exchange (where applicable).
- Once the returned item is inspected and approved, your refund or replacement will be processed.
5. Refund Timeline
Refunds are processed within 5–10 working days after the returned item is received and inspected. Refunds are made through the same payment channel used for the order.
6. Exchange Option
If you prefer a replacement instead of a refund and the item is in stock, we’ll arrange an exchange at no additional cost.
7. Non-Refundable Fees
Delivery fees are non-refundable once a shipping attempt has been made, except where the product was delivered damaged, defective, or incorrect.
8. Contact
For questions or assistance regarding returns or refunds, please reach out via Live Chat or email [email protected].